To ensure the best experience for all our clients, instructors, and those on waitlists, Pilavie Studio has established the following booking, cancellation, and refund guidelines:
Booking & Payment
- All group classes and private sessions must be pre-booked and paid in advance to secure your spot.
- Bookings may be made via our website, app, email, or in-studio.
Cancellation & Rescheduling
To change or cancel your booking, please notify us within the following timeframes:
- Group Classes (Reformer Pilates, Mat Pilates, Yoga):
Minimum 6 hours’ notice prior to class start time is required to cancel or reschedule. - Private & Semi-Private Sessions (including Aerial Yoga private bookings):
Minimum 24 hours’ notice is required to cancel or reschedule.
Cancellations or changes requested after the above notice periods will result in the full session or class fee being charged, or the class credit being forfeited as applicable.
We understand that unforeseen circumstances can arise; however, adhering to these timeframes helps us manage schedules and serve all clients more effectively.
No-Shows & Late Arrivals
- Clients who do not show up or arrive late may forfeit their booking, and no refund or reschedule will be granted.
- We encourage all clients to arrive at least 5 minutes before their scheduled class or session time.
Package Expiry, Refunds & Transfers
- Class packages and credits are subject to expiration dates. Please refer to your specific package terms.
- Refunds are not offered unless in the case of a verified medical condition with a supporting medical certificate.
- Class or session credits cannot be transferred to another client or future package extension unless explicitly agreed in writing by Pilavie Studio management.
Special Circumstances
If you are unable to attend due to medical emergencies or long-term injury, please contact us with documentation. Where possible, we may offer studio credit in accordance with these circumstances, at Pilavie Studio’s discretion.
Contact for Cancellations
To cancel or reschedule your booking, you may:
- Use our online booking system
- Send an email to: info@pilavie.com
- Contact us via WhatsApp: +971501234567
Thank you for your understanding and cooperation as we strive to provide a supportive and well-organized wellness environment for all members of Pilavie Studio.