1. General Questions
Do I need prior experience to join the classes?
No prior experience is required. Our classes are thoughtfully designed to accommodate all levels, from beginners to more experienced practitioners. Our instructors will guide and support you throughout your practice.
What should I bring to class?
We recommend wearing comfortable activewear suitable for movement-based practice.
For safety purposes, grip socks are mandatory for all Reformer Pilates, Mat Pilates, and Barre classes.
Is the studio women-only?
Yes. Pilavie Studio is exclusively designed for women.
Where is Pilavie Studio located?
Pilavie Studio is located in Mina Al Arab, Ras Al Khaimah.
Full directions and location details are available on our Contact page.
How can I contact the studio?
For any inquiries, our team will be happy to assist you.
- Email: info@pilavie.com
- Website: Contact form available through our website
2. Booking & Packages
How can I book a class?
All classes can be booked directly through our website and must be reserved in advance.
Clients may choose to purchase a class package or reserve a single session individually.
Please note that class packages operate through a credit-based system, where one credit corresponds to one class within the selected category. Credits are valid only for the package type purchased and cannot be shared across different class categories.
Payment Policy
All classes and sessions must be paid in advance through our website.
For walk-in clients, payments may be completed at the studio using Visa or MasterCard. Kindly note that cash payments are not accepted.
Waiting List & Class Availability
Class availability is subject to capacity and booking confirmation.
Please note that purchasing a package does not guarantee access to fully booked classes. In the event of cancellations or availability adjustments, priority may be given based on booking availability and studio scheduling.
Refund & Transfer Policy
All class packages are valid for two (2) months from the date of purchase.
Packages are non-refundable, non-transferable, and cannot be credited toward future purchases or transferred to another client.
Refunds will only be considered in cases where a client is medically unfit to participate in classes, supported by an official medical certificate.
3. Studio Policies
Cancellation & Rescheduling Policy
To cancel or reschedule a group class booking, a minimum of 12 hours’ notice is required.
We understand that unforeseen circumstances may arise; however, this policy is essential to ensure the smooth operation of the studio, respect our instructors’ schedules, and accommodate clients on the waiting list.
Late cancellations or no-shows may result in the session being forfeited, whether booked as part of a package or as a single class purchase.
Arrival Policy
We kindly recommend arriving at least 10 minutes prior to your scheduled class to allow time to settle in comfortably.
Please note that late arrivals may not be permitted entry once the session has begun, and the reserved spot may be released to the first client on the waiting list.
Health & Safety
Clients are responsible for informing the instructor of any injuries, medical conditions, pregnancy, or physical limitations prior to participating in class.